Category Archives: Software Development

A Product has a North Star

Recently, I came across a blog post on “North Star Metric” (NSM).  I was delighted that somebody else had written about a topic that is critical to the product teams I’ve managed.  I shared my thoughts in the post “The … Continue reading

Posted in Attenex Patterns, Content with Context, Design, Product, Reflecting, Software Development, User Experience | 1 Comment

Programming a Computer makes me Happy

Translating an idea from my head into an inanimate extremely logical computer AND seeing the idea come to life makes me happy. Even after 50 years of creating software and software products I am always “surprised by the joy” of … Continue reading

Posted in Patterns, Reflecting, Software Development | Leave a comment

A Product Produces Outcomes

What is an outcome? “So let’s start by defining the word in our context: an outcome is a change in human behavior that drives business results. Outcomes have nothing to do with making stuff—though they sometimes are created by making … Continue reading

Posted in Idealized Design, Outcome, Product, Software Development, Transactive Content | Leave a comment

End of my Amazon Fire Phone Experiment

What was I thinking? It’s the apps stupid!! I finally ended my experiment with the Amazon Fire Phone this week.  It took several months to get an iPhone 6+ with the high demand, but I traded in my Amazon Fire … Continue reading

Posted in Content with Context, Design, Flipped Perspective, Software Development | 1 Comment


My colleague, David Robinson, works tirelessly to get me to tell stories. It’s not that I don’t want to. I spent forty years being a terminal analytic, just the facts, kind of presenter. I forget to step back and compose … Continue reading

Posted in Content with Context, Curation, Design, Human Centered Design, Innovation, Learning, organizing, Software Development, Transactive Content, User Experience | Leave a comment

Epistemology of Software?

While in the middle of a UW HCDE committee review of Drew Paine‘s dissertation research proposal, I was fascinated by the first sentence of his project goal: “The driving philosophical goal of my dissertation is to critically examine the epistemology … Continue reading

Posted in Content with Context, Human Centered Design, Software Development | 2 Comments

Daydreaming of Kindle Social Highlights

One of the joys of riding the ferry between Seattle and Bainbridge Island is bumping into the eclectic collection of friends and colleagues somewhat randomly. The other night I had the pleasure of sitting next to John Lange from Amazon. … Continue reading

Posted in Amazon Kindle, Big Data, Content with Context, Curation, Learning, Software Development | 1 Comment

Advice to a wannabe entrepreneur

More times than I can count (or even want to remember) some aspiring entrepreneur contacts me to ask for advice on how to start a business and bring their idea to market. The QBQ (question behind their question) is often … Continue reading

Posted in Design, Entrepreneuring, Flipped Perspective, Human Centered Design, Software Development, Value Capture | 1 Comment

Code Mocking? How about business plan mocking?

After 40 years of participating in software code reviews, I couldn’t stop laughing when I encountered a recent Scott Adams‘ Dilbert cartoon: Many is the code review meeting that I wished I could stand up and start mocking the fruits of … Continue reading

Posted in Dilbert, Humor, Software Development | Leave a comment

What if what we know is wrong?

Many years ago I came across a diagram of the four boxes of knowing: I was reminded of the box about “what you know that is wrong” while listening to Dana Chisnell’s talk on “Rethinking User Research and Usability Testing … Continue reading

Posted in Content with Context, Design, Human Centered Design, Innovation, Knowledge Management, Learning, Software Development, Teaching, User Experience | 2 Comments